A chatbot is a useful tool for automating operators' routine tasks. Communication with users, marketing promotion, and technical support become much more effective if you involve a virtual assistant based on artificial intelligence.
A chatbot is an installed internet assistant that acts as a virtual intermediary between a gambler and an online casino. The main processes — receiving and processing requests from users — take place on the server of the gambling site operator.
A chatbot is a clear example of the introduction of AI into the gambling business. The software is based on neural networks and machine learning technologies.
Since the virtual assistant is powered by AI, it understands not only basic commands but also popular languages. After each dialogue with a player, the system becomes "smarter" due to the automatic addition of new development scenarios to its memory.
Modern chatbots perform several useful functions, including:
The main advantages of the solution:
To open an online casino, an operator does not need to hire technical support staff.
Chatbots provide all the requested information in a dialogue format. These are useful links and instructions for promptly solving problems of any complexity.
For a gamer, chatting is more convenient and informative compared to calling a call centre
Chatbots attract the target audience through mass mailings, push notifications, and other forms of marketing promotion.
Good internet traffic will also be brought by setting up a dedicated chat in popular instant messengers
The transfer of information takes place over encrypted SSL channels, which guarantees complete protection of the confidential data of operators and clients
Service quality improvement
Launching a casino business with a chatbot will provide a quick collection and analysis of information about user preferences, current trends, visit statistics and other parameters.
The received data can be used to create personalised offers for selected categories of gamers
Most modern online resources work with built-in chats.
The integration of a robotic program into the casino software is an excellent image move to strengthen the brand's position in the market
Flexibility of settings
An operator can always personalise the chat interface, add new features and offers for players
The choice of the program depends on what tasks the entrepreneur sets. The main focus is on customer service, attracting the target audience, and automating technical support. The operator can add non-standard functions to the software, for example, drawing random prizes for new visitors to the entertainment resource.
The gambling business uses the following types of chatbots:
The purpose of the program is to provide up-to-date information about the rules of the game on the site, available entertainment, current releases of slot machines, and upcoming contests and tournaments.
Chatbot helps to solve any technical issues related to:
The dialogue is organised using text messages that mimic a human conversation.
Chats have a built-in game function: punters can spin the reels and place bets in the service window without going to the web gambling resource. Communication is organised both through interface buttons and by sending a text.
Programs are often created based on popular messengers:
The main task of the solution is to attract traffic from social networks and encourage gamers to play both within the chatbot and on the gambling site. You can open a mobile casino using special constructors based on the WhatsApp API and Facebook Messenger.
Messenger-based programs traditionally bring great benefits to the operator. But when choosing such a chatbot, it is important to follow all the rules of working in social networks.
Restrictions from Facebook, Telegram and WhatsApp are related to:
The Casino Market company recommends "hybrid" chats that can be installed both on the main site and on the mobile platform along with channels for social networks.
The functionality of the products is very different — from simple consulting of clients to the organisation of a full-fledged gaming process.
Entrepreneurs can create a chatbot on their own or order a ready-made solution from a trusted provider Casino Market.
Features of the software from the company:
The Casino Market company offers to buy a turnkey casino with a chatbot. The solution optimises the cost of technical support and ensures the influx of a solvent audience.
At Casino Market, you can order licensing and advertising services for the iGaming business. We offer many products for a quick start in the industry: a turnkey casino, a White Label program, and high-quality scripts.
Contact our manager and get a demo version of the product you are interested in.
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