Coljuegos, the organisation supervising the gambling business in Colombia, has unveiled an expanded set of initiatives to create a safe and reliable RMG environment. Both web-based and ground operators are required to incorporate brand-new responsible gaming programs.
The provisions will strengthen systems preventing ludomania and supporting people who struggle with maintaining control during real-money sessions.
Central Notions of the Fresh Proposal
Resolution 22,654 of 2024 sets out the fundamental standards for operators' work. The campaign Take Control, Play Safely was launched to support the initiative. The program aims to raise public awareness of potential gambling-related risks.
According to the document, gaming managers are obliged to:
- regularly check and update their approaches to guarantee the current strategies' efficiency;
- develop plans and schedule events aimed at promoting and implementing responsible wagering practices;
- provide punters with instruments that allow for quick identification of behavioural problems and prompt prevention of ludomania.
The listed measures are intended to strengthen the entertainment industry and ensure the long-term success and safety of all interested parties.
Marco Emilio Hincapié's Expert Opinion
The regulatory body’s President mentioned that the fresh proposal would enhance the control over the RMG sector. The authority requires operators to systematically conduct campaigns informing customers about gaming-related risks. The organisation calls on digital platform owners to provide users with self-exclusion tools to interrupt sessions if they notice signs of problem behaviour.
Operators must submit yearly reports that include information on the following:
- actions taken;
- performance parameters;
- all notable results achieved.
After receiving this data, the regulator will conduct audits and inspections and may also request additional details to assess the effectiveness of the programs implemented.
About the Public Awareness Campaign
One of the initiative’s primary elements is a website where users are offered to take a test to identify risk factors. Casino visitors can access a list of services providing counselling and psychological support for those who have experienced ludomania. This approach will allow punters to seek advice and assistance independently if necessary.
Mr Hincapié emphasised that his organisation is committed to protecting users and ensuring the sphere meets the highest safety and responsible play benchmarks. The brand-new means are essential to creating a fully transparent amusement environment in Colombia.
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