The UKGC has officially published the upcoming rules that are set to protect customers from any harm and monitor their activity intensively. The document, designed to give an extra layer to customer protection, will become official in September.
Everything about the Updates
The fresh regulations were first announced in April this year. Currently, they are under revision and are directed at the operators, who now will be required to comply with them.
The newly accepted rules will be more comprehensive and strict, according to the regulators. Before officially introducing a variety of new obligations, the commission has posted the guide on its website so that all operators could get acquainted with them.
Regulation Document
The record that can be found on the website contains 27 pages of requirements that centre around customer interaction that operators are expected to perform.
The current rules, which were created during the COVID-19 pandemic, will still be active until the date of September 12 when the new one will replace them.
The fresh guide lets operators know about:
- all the vulnerabilities that their clients can potentially deal with;
- red flags that indicate that the customer is about to encounter a harmful practice;
- tips on using automated functions;
- the advice on evaluating the interactions that come from clients.
Comments from Officials
Andrew Rhodes, who represents the commissioners, emphasised that operators need to get familiar with the guide before the regulations officially get launched. The executives have posted the advice ahead of changes taking effect so that all the parties have enough time to read and accept them.
In the words of the official, all the entrepreneurs are required to play an active role in reducing and preventing harmful practices in the industry. The guide was officially written and shared with the business owners to be clear on everything that is expected from them. Any identification of a potentially dangerous situation will be followed up by involving law enforcement.
Mr Rhodes mentioned that with the increased costs of living, it is significant for business holders to comply with all the requirements presented by the commission. Due to this, all the clients who are in danger can be identified.
The representative also remarked on the meeting where the biggest risks will be discussed, including:
- binge gambling;
- severe losses during continuous gameplay;
- potential dangers for financially unstable people.
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