The organisers of Regulating the Game, a gambling legislation and management conference, have announced an expansion of the 2025 edition’s Masterclass Series.
Focal Research Consultants' Chief Stakeholder Relations Officer will conduct a new keynote. Jay Robinson's panel will be dedicated to the topics of safe play training and customer service culture.
Educational conferences will be held in Australia’s Sydney from the 10th to the 13th of March.
Details of the Agenda Update
The invited speaker has over 20 years of experience in developing and delivering teaching programs across multiple jurisdictions. The specialist is considered one of the world’s most prominent names in safe gaming.
The professional’s approach centres on creating a customer service culture that prioritises user protection, employee well-being, and the best entertainment experiences.
The upcoming masterclass will cover the following topics:
- methods for reducing staff burnout;
- ways of improving catering to clients' needs;
- strategies for expanding reach and increasing productivity;
- the role of gambling management in supporting educational initiatives;
- options for achieving long-term perks for interested parties, including operators;
- how industry leaders, regulators and employees implement a transparent gaming culture.
The event’s organisers stated that the summit would be helpful for many representatives of the wagering niche.
This list comprises:
- heads of departments;
- representatives of senior management;
- legislators and supervisors working to promote safety initiatives, etc.
Participants will gain practical knowledge and tools for advancing strategies, improving training outcomes, and strengthening their enterprises' reputations. The conference’s main objective is to bridge the gap between regulators and market representatives.
Jay Robinson’s Comments
The specialist voiced some thoughts about the upcoming speech, noting that effective training of gambling brands' personnel must meet the real needs of all involved parties. The expert believes only such an approach will guarantee the safety and transparency of amusement sessions.
The spokesperson’s keynote will be devoted to methods for expanding gaming enterprises' operational capabilities. The tools described in the presentation contribute to a more sustainable culture of customer care and business integrity with a long-term impact on gambling companies' reputations.
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